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From
the Historical Collection of the work of Dr. Clare W. Graves
- presentations, papers, recorded transcripts, notes -
William R. Lee
April 2001
[1965]
Value Systems and their Relation to
Managerial Controls
and
Organizational Viability
by
Clare W. Graves
Professor of Psychology
Union College
Schenectady, New York
Presented before
the
College of Management
Philosophy
The Institute of Management Sciences
Jack Tar Hotel, San
Francisco, California
February 3, 1965
______________________________________________________________________
With the development of a system point of view,
authorities have been taking a new look at both value systems and
the relationship of these to managerial problems. One authority,
Pepper, directed attention to the possibility that the problem of
ethics is not what system of ethics is the right system, but it is
quite another problem. He said:
". . . there are a number of normative
‘ethical’ systems that have been adequately described and
verified; thus the central problem ‘of ethical behavior’
is how choices are made among them, ‘or’ do some natural
‘ethical’ norms have precedence over others or under some
condition - - -? 1
That a number of ethical systems have been
adequately described and verified is, I think, beyond question,
but since I don’t agree completely with Pepper as to why certain
ethical norms take precedence over others, and since we are now
interested in ethical norms as they effect the viability of
organization I will present some additional hypotheses as to the
conditions under which certain ethical norms take precedence over
other ethical norms and some hypotheses as to how these ethical
norms effect the viability of organizations.
In order to do so, I shall work for a little
while with the words of another authority who has written of
values and their relation to organizational viability.
Mason Haire has said:
"A business cannot operate in a vacuum
independent of the society in which it is imbedded ‘because’
business as a social institution is part of the society, and its
policies and practices must reflect the values of the society
‘of which it is a part.’" 2
And he said:
"Question like "How hard should a
man work? How much of himself can we expect a man to ‘invest
in his job?’ What kind of punishment - can a company use to
direct behavior’?" are questions among many the answers
to which cannot be found entirely within the firm. The reason
for this, according to him, is the ‘the answers’ depend on
the values of the society and how the people are willing to
think of them selves. Thus the result is that "If a
company’s view on these are out of harmony with society’s
views, it may find itself at a competitive disadvantage, ‘while’
another company whose philosophy fits better with society’s
values and the employee’s view of themselves taps reserves
of energy that are simply not available otherwise."
From the above he concluded that:
"In competitive terms then, a
sensitivity of company policy to societal values is essential,
‘ because’ the very freedom to manage depends on harmony
between managerial and societal values."
As I see it, these words of Haire concerning
the relationship between values and the competitive success of a
company contribute to and detract from the clarification of the
problems of management. They contribute to because they focus
partially on the relation of managerial values to employee values.
But they detract from the clarification of the problems of
management because they imply that the competitive health of a
company will be enhanced when the values of those who manage are
reasonably similar to the values of the society in which the
management takes place. His position, in my mind, does not take
into account;
- that there are, as Pepper says, several verifiable systems
of ethics and,
- that in an organization and in a society at any one time
several of these describable and verifiable systems of ethics
are present.
1 Stephen C. Pepper, Ethics,
Appleton-Century Crofts, Inc. New York 1960, p. 316.
2 Mason Haire, The Psychology of
Management, 2nd ed., McGraw-Hill. New York, 1964,
p. 185.
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