At the third level, a form of managerial
control is dictated by the power ethic that recent literature has
called Theory X. A system of control which prescribes that
managerially determined ends and means are proper and that it is
necessary to accomplish organizational goals through coercion and
threat because the masses are inherently against work and are weak
and afraid. This I call Directive Management.
The Directive Manager sees himself as superior
to and as the organizer of the productive energies present in
lesser men. He engineers human behavior. He is amazingly
successful when he is a good organizer and when the values of the
working group are congruent with his Might is Right values, when
the working group is at the level of frightened existence.
Constrictive values make sense with Machiavellian ethics when the
goal is to organize human effort toward the end that some leader
prescribes. Thus, we hypothesize here that in an embryonic and
developing industrial or political organization that it is
dissimilar but congruent values that make for organization
viability. But soon a devastating thing occurs, devastating that
is to he who behaves by Theory X, who believes in "The
Prerogatives of Management," who believes in management by
direction.
Successful Directive Management in an
industrial setting improves the lot of the workers. To achieve his
end the Directive Manager must train his people and such training
increases their competence. Their competence in turn improves
their living circumstances and this results in more energy freed
in their system. This enables them to question their directed
existence and leads to the insight of organizing to fight the
power of their Directive Managers. Thus the workers themselves
move to the third level and begin to operate within the power
ethic.
When the managed in a Directive organization
begin to operate by the power ethic a long period of
organizational instability is ushered in. In many such instances
the vitality of the company is seriously threatened. We saw this,
for example, in Ford in the thirties. If management remains at the
third level when the workers move from second to third, we have
again a situation in which the values of the managing and the
managed are similar, but this time the similarity of values is not
congruent. The managers threatened with the loss of their power
fixate and try to counter the power move of the managed by
over-systematizing that which is but moderately systematizable and
by refining their measures of that which to date is not
measurable. And the workers counter with all that their new felt
power can do.
Some third level managers, too many of them,
try to copy what has been successful in other organizations where
the managed begin to operate by the power ethic. They try to use
Participative Managerial techniques but the attempt aborts because
Directive Managers can never truly allow participation.
Thus they soon induce hate - which is the one
thing a Directive Manager must avoid because hate ultimately
consumes the vitality of any organism or organization in which it
arises. But other managers meet threat to their power by
questioning their Might is Right way and begin their movement to
the fourth level of existence.
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