ANALYSIS
Remaining in the ENTRY style, the manager begins to assign
individual work assignments within the unit. The assignments are
non-threatening, in-line with previous work done by that person,
and presented in a one-on-one basis from the ENTRY style. The
ENTRY management style requires a degree of task structure,
schedule, and supervision to be present in the relationship. The
ANALYSIS process continues until the manager has sufficient clues
to begin to change the management style for that individual to a
congruent style.
THE MOVE TO CONGRUENCY
The manager in the ANALYSIS phase looks for the clues each
individual in the work group gives in response to the ENTRY style
stimulus. Over a period of time a pattern of responses will
develop that are indicative of that persons level in the
work-professional situation. The manager than moves to an
individual, one-on-one style that is congruent with the level.
The gradual transfer from the ENTRY to CONGRUENCY style of
management is made to gain the full benefits of congruent
management within the work group. The ENTRY management style is
essentially neutral and does not realize the full potential of the
work group. The manager who has made the transition to CONGRUENCY
can expect positive results in:
- Improved group productivity through better individual
performances and
Focus on organization objective.
- Improved group and interaction - a better organizational
climate for all.
- Improved opportunity for individual "growth"
through personal,
psychological development - a movement to higher levels
of existence.
The manager who, for whatever reason, is unwilling or unable to
accept the initial ENTRY style and continues with a personally
comfortable, monolithic management style can expect none of these
benefits. In fact, such management is having a negative effect on
many of these managed.
The full impact of the Congruent Management Strategy requires that
all four phases be implemented - from ENTRY to ANALYSIS to
CONGRUENCY to GROWTH. It is the fourth or GROWTH phase that is
concerned with the subordinate and managements responsibility to
provide at least the opportunity for personal growth and
development.
MANAGEMENT RESPONSIBILITY FOR GROWTH
Individual growth can be intrasystemic which enhances the behavior
of the current level, or intrasystemic which is progression to the
next level. Intrasystemic growth has been the concern of personnel
specialists [4, 5]. We believe that intrasystemic growth is a
management responsibility and important to overall organizational
health.
Intersystemic growth requires both the individual potential and
the proper environment. Management has no way to test (except in
obvious, extreme cases) for the individual potential and,
therefore, must always assume it to exist. The organization and
its management has a responsibility to both the individual and
society to structure the work experience so there is the
opportunity for growth. Any organization or management unwilling
to do this is consciously or unconsciously, overtly or covertly:
- denying individuals their right to fulfill their potential.
- failing to meet the obligation all organizations have
within society to not
limit or negatively impact the human potential of its
members.
- failing to release the full potential of its employees in
the organization's own
interest.
MANAGEMENT FOR GROWTH
The management style, for Intersystemic growth must contain the
following aspects:
1. Congruency of style with level of the managed.
2. Introduction of dissonance into the situation.
3. Presentation of a model of the next level's behavior.
Congruent management must basically be maintained or the managed
will be alienated or psychologically distant from the manager.
Dissonance is then introduced to cause a questioning of the
fundamental values, perceptions and behaviors of the operant
level. Initially the degree of dissonance is small.
Simultaneously, the manager introduces a model of the next level.
The subordinate responses are observed throughout the process with
special concern for negative responses to the dissonance-model
aspects. Both the negative responses and nature of the
dissonance-model are level dependent - see Table II. Upon the
appearance of negative responses the manager reduces the amount of
dissonance-model by moving back toward the CONGRUENCY style.
However, the GROWTH phase is a never ending management activity
requiring the continuous introduction of dissonance-model. A
positive response to the GROWTH phase is the gradual acceptance of
values, perceptions, and behaviors of the next level.
MANAGEMENT RE-ENTRY
In the very real situation where a manager has been using a
monolithic style, certain to be inappropriate to one or more
levels of subordinate, there is the requirement for RE-ENTRY. In a
manner similar to ENTRY, RE-ENTRY is made through the initial
style of Polite Open Authoritarian (POA) management, the adoption
of POA for RE-ENTRY will allow for establishment of a viable of a
relation with all but the Saintly (D-Q) and Personalistic (F-S)
levels. The return to POA will not be easy or conflict free for
the other levels (C-P, E-R, A'-N', B'-O'). However, after the
initial period of RE-ENTRY the manager-managed relations will
become viable and productive.
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